Anyone who has ever taken a public speaking class knows that only a small fraction of our communication is conveyed by the words we choose. The most frequently quoted numbers are 7% verbal (words), 38% vocal (pitch, tone, pace, volume, etc.), and 55% body movement (mostly facial expression). Here's what's interesting. Recent research by Kristin Byron, a professor at Syracuse University concludes that we attempt to read the non-verbal cues even when it isn't available. People assume the missing 93% when they read your email messages.

In general, they get it all wrong. People perceive emails as more negative than the writer intended. ...(More)

If the previous article wasn't enough to get you to send less email, how about the ever-growing requirements for saving and archiving email. Several federal laws make specific mention of email retention requirements, including Sarbanes-Oxley, Graham-Leach-Bliley, and, arguably, HIPAA. In addition, new federal court rules that took effect late last year deals specifically with the whole area of electronic discovery, of which email is the largest part. The gist of all of this, as well as your own internal requirements, is a need to figure out what to do with all the email that passes in and out of your network each day.

In addition to the business risk, saving email is becoming a cost burden on your network. Roughly one third of the server storage space on most networks is occupied by email. That means that the cost of bigger hard drives and larger tape drives is being driven more by email storage than anything else. On top of that, much of the email is saved ...(More)

Chances are you have seen a Warner Bodies vehicle and you didn't even know it. Warner Bodies of Noblesville has been making utility trucks, fire and rescue trucks and haulers for three-quarters of a century. Founded in 1939, this family-oriented company has been producing vehicles for various industries quietly growing in volume and depth.

From the beginning Warner Bodies focused attention on creating a quality vehicle for a competitive price. Focused on the sales and service industry, they successfully found a niche market allowing them to grow and expand. In 1985, Mark Boice purchased the company, and began extending the reach of their products. Mark focused on creating a line of utility body trucks that not only expanded the offerings of Warner Bodies, but shortened the production cycle getting products to clients in only five weeks. Warner Bodies cemented their place in the market as a competitive force and their reputation for quality was further improved. ...(More)

How far can Pertingo take you? I'll be taking my Pertingo 5k at the Making Strides Against Breast Cancer walk on Saturday, October 20th at Celebration Plaza, White River State Park. The number of people touched by breast cancer in my circle of friends continues to grow, and this is my way of supporting them. Won't you join me? I'll bring you a Pertingo t-shirt, and you bring your walking shoes. Together we can make a difference.

Contact me by phone or email so I can get you more information. I can be reached at 624-9380, ext. 100, or christine@port-to-port.com